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ABOUT FAQ

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Q1. What is the purchase procurements?

Send your purchase order and your company billing info to our sales team.

  We will send you the PI (proforma invoice) for the payment.

  We will send you the order confirmation for the signature.

  The order will be started after the payment received.

  We will inform the delivery when the shipment is ready, and send you the tracking number after delivery.

 

Q2. What's the payment terms?

Paypal is preferred for sample orders. For bulk order, Western Union and T/T are acceptable.

 

Q3. Can you provide your samples free?

Yes, stocking free sample can be offered to you, but you should take care of the freight.

 

Q4. What is the lead time?

  Samples within 1-5 days;

Quantity below 10K within 7-15 days;

Bulk order within 30 days.

  We will also confirm the delivery date based on the requirements of each order.

 

Q5. What's the artwork specification?

EPS, AL files are preferred. CDR is ok. TIF and JPG at 300dpi are acceptable.

 

Q6. We have very strict requirements on color, can you follow that?

There are Heidelberg offsetting printing, silk printing, and digital printing to meet different printing requirements.

Also, sample printing will be made for your approval before bulk production.

We take all cost to reproduce if the printing mistake caused by us.

 

Q7. How do you handle after-sale problems?

We have a strict quality control system. 3 times QC, from raw material to the finished products.

12 months of quality guarantee since the dating of delivery.

  We promised Fresh PVC material for card printing.

 No dust, no scratches on the card.

 Each card will be tested before packing.

 

Q8. What is the shipment way?  

According to the weight of the shipment, we will suggest you the proper way DHL/TNN/UPS/FEDEX/By Air /By Ocean (sea), which helps you to save time and money.

 

Q9. Value-added Service in custom clearance      

We can support you to get CO, Form A/E, SASO, CI, PL or any other required documentation required for customs clearance. Kindly inform us before delivery if need.

Last update: Oct 15, 2019

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